{"id":14,"date":"2023-12-25T00:00:11","date_gmt":"2023-12-25T04:00:11","guid":{"rendered":"https:\/\/clientescadabra.com.br\/roambackv3\/?page_id=14"},"modified":"2024-02-22T13:15:00","modified_gmt":"2024-02-22T17:15:00","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/clientescadabra.com.br\/roambackv3\/refund-policy\/","title":{"rendered":"REFUND POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ef25ed elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0ef25ed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-890bc39\" data-id=\"890bc39\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ee1c48 elementor-widget elementor-widget-text-editor\" data-id=\"0ee1c48\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>In order to process a refund, you must meet the following requirements:<\/p><ul><li>Your eSIM must have been purchased from the ROAM website<\/li><li>The activation of the eSIM has not been done yet.<\/li><li>If the eSIM has already been activated and\/or used, we will analyze your specific case to provide a better solution.<\/li><li>The purchase must have been made no more than 2 months ago<\/li><li>Have not scanned the QR code<\/li><li>Have not used any data from the plan<\/li><li>Have purchased the eSIM no more than 2 months ago<\/li><li>Send a screenshot and the necessary information to verify the incompatibility or lock<\/li><li>Please get in touch with our Customer Support Team at contactus@clientescadabra.com.br\u00a0or through our chat to report the connection issue.<\/li><li>We cannot guarantee a refund if you contact us after your trip.<\/li><li>In all other cases, a partial or full refund (with an administrative fee of $5.00 USD) may be issued depending on the data you have used.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4897c2d2 elementor-section-full_width elementor-section-height-min-height elementor-section-content-top elementor-section-stretched elementor-section-height-default elementor-section-items-middle\" data-id=\"4897c2d2\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-776b3226\" data-id=\"776b3226\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2964f10 elementor-section-height-min-height elementor-section-items-top elementor-section-content-top elementor-section-full_width elementor-section-stretched elementor-section-height-default\" data-id=\"2964f10\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-8f4fc36 elementor-invisible\" data-id=\"8f4fc36\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;zoomIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad75021 elementor-widget elementor-widget-image\" data-id=\"ad75021\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"120\" src=\"https:\/\/clientescadabra.com.br\/roambackv3\/wp-content\/uploads\/2023\/03\/roam_logo-mono-e1692840921520.png\" class=\"attachment-full size-full wp-image-842\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-beb13b3\" data-id=\"beb13b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88ffe73 elementor-widget elementor-widget-text-editor\" data-id=\"88ffe73\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h6>ABOUT ROAM.NET<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d36c05c elementor-widget elementor-widget-text-editor\" data-id=\"d36c05c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h6><a href=\"https:\/\/clientescadabra.com.br\/roambackv3\/about-roam\/\">ABOUT US<\/a><br \/><a href=\"https:\/\/clientescadabra.com.br\/roambackv3\/refund-policy\/\">REFUND POLICY<\/a><br \/><a href=\"https:\/\/clientescadabra.com.br\/roambackv3\/terms-and-conditions\/\">TERMS AND CONDITIONS<\/a><\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-2c6d1ae\" data-id=\"2c6d1ae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53d5bf5 elementor-widget elementor-widget-text-editor\" data-id=\"53d5bf5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h6>GET IN TOUCH<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6478783 elementor-widget elementor-widget-text-editor\" data-id=\"6478783\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h6><a href=\"https:\/\/api.whatsapp.com\/send?phone=+13027239903\">+ 1 (302) 723 9903<\/a><\/h6><h6><a href=\"mailto:contactus@clientescadabra.com.br\">contactus@clientescadabra.com.br<\/a><\/h6><h6>1000 North West St, Suite 1200<br \/>Wilmington, DE<br \/>19801<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0054c66\" data-id=\"0054c66\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a27cff8 elementor-widget elementor-widget-text-editor\" data-id=\"a27cff8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h6>FOLLOW US<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c7be9d elementor-invisible elementor-widget elementor-widget-pls-social-buttons\" data-id=\"4c7be9d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInRight&quot;}\" data-widget_type=\"pls-social-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"pls-element pls-social-button-wrap pls-social-buttons text-left\">\n\t\t\t\t\t<div class=\"pls-social icons-default icons-shape-circle icons-size-large\">\t\t\t\t\t\r\n\t\t\t\t\t<span class=\"social-title\">Share:<\/span>\r\n\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/useroam.net\" rel=\"external\" target=\"_blank\" class=\"social-facebook\"><i class=\"picon-facebook\"><\/i> <span class=\"social-text\">Facebook<\/span><\/a><a href=\"https:\/\/www.pinterest.com\/useroam\/\" rel=\"external\" target=\"_blank\" class=\"social-pinterest\"><i class=\"picon-pinterest-alt\"><\/i> <span class=\"social-text\">Pinterest<\/span><\/a><a href=\"https:\/\/www.instagram.com\/useroam_net\" rel=\"external\" target=\"_blank\" class=\"social-instagram\"><i class=\"picon-instagram\"><\/i> <span class=\"social-text\">Instagram<\/span><\/a><a href=\"https:\/\/www.youtube.com\/@useroamnet\" rel=\"external\" target=\"_blank\" class=\"social-youtube\"><i class=\"picon-youtube\"><\/i> <span class=\"social-text\">Youtube<\/span><\/a>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a6f3fc7 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"2a6f3fc7\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-736e9d8\" data-id=\"736e9d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a22754f elementor-widget elementor-widget-text-editor\" data-id=\"a22754f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"color: #999999;\">ROAM.NET \u00a9 2023 \u2013 Powered by <a style=\"color: #999999;\" href=\"http:\/\/buonora.club\/\" target=\"_blank\" rel=\"noopener\">buonora.club<\/a> &#8211; All rights reserved.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In order to process a refund, you must meet the following requirements: Your eSIM must have been purchased from the ROAM website The activation of the eSIM has not been<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/clientescadabra.com.br\/roambackv3\/wp-json\/wp\/v2\/pages\/14"}],"collection":[{"href":"https:\/\/clientescadabra.com.br\/roambackv3\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clientescadabra.com.br\/roambackv3\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clientescadabra.com.br\/roambackv3\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clientescadabra.com.br\/roambackv3\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":11,"href":"https:\/\/clientescadabra.com.br\/roambackv3\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":4935,"href":"https:\/\/clientescadabra.com.br\/roambackv3\/wp-json\/wp\/v2\/pages\/14\/revisions\/4935"}],"wp:attachment":[{"href":"https:\/\/clientescadabra.com.br\/roambackv3\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}